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Kempinski Hotel Cancun, Cancun

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From246US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

Retorno Del Rey 36, Cancun, Mexico, 77500

Kempinski Hotel Cancun stands as a luxurious five-star resort located in the vibrant Zona Hotelera of Cancun, Mexico. This beachfront hotel features stunning views of the Caribbean Sea and offers a blend of traditional Mayan aesthetics with modern elegance. Guests can enjoy a variety of dining experiences, a world-class spa, and exceptional service.

Location

Situated in the Hotel Zone, Kempinski Hotel Cancun is conveniently located just 25 minutes from Cancun International Airport. The surrounding area features shopping venues, cultural attractions, and access to stunning beaches for guests seeking exploration. The hotel's prime location allows for easy connectivity to downtown Cancun.

Rooms

The hotel boasts a collection of 363 elegantly appointed rooms and suites offering breathtaking ocean views. Each accommodation is equipped with state-of-the-art amenities and plush bedding to ensure comfort. Specialty rooms like the Club Seaside Room provide guests with exclusive access to the Club Lounge, enhancing their stay.

Eat & Drink

Kempinski Hotel Cancun features six distinct dining venues that cater to a range of culinary experiences. Guests can indulge in Mediterranean delights at Fantino or enjoy locally inspired cuisine at El Café Mexicano. D-Lounge offers artisanal cocktails and sushi, providing the perfect setting for social gatherings.

Leisure & Business

On-site leisure options include the KAYANTÁ Spa, offering treatments inspired by ancient Mayan rituals and access to luxury wellness facilities. The hotel also includes over 27,000 square feet of versatile meeting space, making it ideal for corporate events and weddings. Additional amenities like tennis courts and a fitness center are available for guests.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Club Sea side Double Room
Max:
2 persons
41 m² 
Bed options:
2 Double beds
Bathtub
Balcony
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Sea Side Suite
Max:
2 persons
82 m² 
Bathtub
Balcony
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Suite
Max:
2 persons
177 m² 
Bathtub
Balcony
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Getting around

A list of all available modes of transport

City Center
Cancun 6.8 mi
Airports
Cancun (CUN) 11.2 mi
Isla Mujeres (ISJ) 19.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Baggage storage
  • Locker room
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Tennis court
  • Golf course
  • Yoga class
  • Sports trainer

Services

  • Paid shuttle service
  • Valet parking
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Stores/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's buffet
  • Children's play area
  • Kids club

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Heated swimming pool
  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Live entertainment
  • Garden area
  • Spa & wellness center
  • Solarium
  • Sauna
  • Steam room
  • Jacuzzi
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Heating
  • Sitting area
  • Patio
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Separate tub and shower
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Location

Retorno Del Rey 36, Cancun, Mexico, 77500
Map view
Retorno Del Rey 36, Cancun, Mexico, 77500
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
1700 ft
Night club
H Roof
1500 ft
Restaurants
The Club Grill
100 ft
Retorno del Rey #36
Fantino
100 ft
Calle Retorno Del Rey # 36 The Ritz-Carlton
Lobby Lounge at Ritz Carlton Cancun
100 ft
The Ritz-Carlton
Puerto Madero
1200 ft
Blvd. Kukulcan Km 14.1 Hotel Zone
El Cafe Mexicano
100 ft
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Harry's
1500 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Casitas
100 ft
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
1100 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
1200 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
1200 ft
Boulevard Kukulcan Km 14.5 Lote 38

Reviews and Ratings

Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
modern rooms
spacious accommodations
overpriced dining
location mismanagement
7.6/10
Very good
Rooms
8.5
Location
6.8
Service
8.8
Dining
7.0
Guest reviews
7.6/10
based on 6 review
4.5/5 based on 3890 review
9.1
9.1/10based on 135 review
#44 of 272 hotels in Cancun based on Tripadvisor
Louis
United States of America, January  2024
7.0/10

I had a wonderful stay at the hotel with its traditional Ritz Carlton style rooms offering a marvelous view of the turquoise water. The spacious and modern room was fantastic, providing a great experience overall. However, the location could have been handled better by Marriott Corporate and the dining experience was overpriced for an average meal.

Rooms
9.0
The rooms with a marvelous view of the turquoise water were traditional Ritz Carlton style, spacious, and very modern.
Service
8.0
The service, from the check-in process to the concierge, was excellent although there seemed to be a slight confusion regarding our villa number.
Location
6.0
The location could have been better managed by Marriott Corporate, causing some inconvenience. However, the central proximity to Cancun's main attractions, like the Isla Village Shopping Mall, was a plus.
Dining
5.0
The dining experience was a bit disappointing with the high price for an average meal, particularly at the pool restaurant.
Facilities
modern rooms
overpriced dining
Peter
United Kingdom, October  2023
8.4/10

The Ritz Carlton in Cancun is a gem with its traditional Ritz Carlton style rooms that are always immaculate and exceed our expectations. The service is top-notch, with staff going above and beyond to ensure a perfect stay. However, the outdated location might not be appealing to everyone, although its central position near Cancun's main attractions is convenient. The dining experiences are exceptional, making it a must-visit for everyone. The facilities are modern and offer everything you need for a luxurious stay.

Rooms
9.0
The rooms are traditional Ritz Carlton style, immaculate, and always exceed our expectations.
Service
9.0
The staff is attentive, helpful, and the friendliest out of all the resorts.
Location
7.0
The hotel is central to many of Cancun's main attractions, including the enormous Isla Village Shopping Mall.
Dining
8.0
Dining has to be in everyone's list, delivered to your villa or beach chair, especially the sweet products.
Facilities
9.0
The modern facilities offer everything you need for a luxurious stay.
Chris
United States of America, September  2023
8.2/10

Staying at the Ritz Carlton in Cancun was an absolute delight. The rooms were incredibly spacious with ample storage, although there was a slight odor concern. The service was top-notch, with friendly staff always going the extra mile. The location was convenient, but a bit noisy at times. Dining at El Cafe Mexicano was a highlight, offering delicious dishes for a great start to the day.

Rooms
8.0
The rooms had the best amount of storage I've ever seen in a hotel, but there was a daily odor issue that needed to be addressed. The service was impeccable with twice-daily housekeeping.
Service
9.0
The service at the Ritz Carlton was exceptional. The staff were among some of the friendliest people I've encountered, always ready to assist with a genuine smile and helpful attitude.
Location
7.0
Despite being a bit noisy like many places in Cancun, the location of the hotel was convenient and offered poolside relaxation. Just be cautious of extra charges upon check-in.
Dining
9.0
Dining at El Cafe Mexicano was a true delight. The food quality, service, and variety of options made each meal enjoyable. The savory pies were a standout treat.
Facilities
8.0
The hotel facilities were well-maintained, providing everything needed for a comfortable stay.
Don
United States of America, August  2023
7.4/10

Upon checking in, we had to wait until 3 pm for our room, which was very small and lacked privacy on the balcony. The rooms, decorated in typical Ritz-Carlton style, were immaculately clean and enjoyable, with a beautiful ocean-front view.

Rooms
8.0
The rooms were very clean and offered a beautiful ocean-front view.
Service
9.0
The service was impeccable and the staff helped us with all aspects of our trip, from reservations to planning. They were incredibly polite and attentive, even changing pool towels promptly.
Location
7.0
The location was decent, within walking distance of several excellent restaurants. Though there were some cleanliness issues outside, it was relatively convenient.
Dining
6.0
The dining experience, with limited options and a pricey buffet, had a nice setting overlooking the Caribbean Sea.
Facilities
7.0
The facilities were satisfactory, offering fresh croissants and other amenities.
clean
limited privacy
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Rooms and Guests2 Guest, 1 Room