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Kempinski Hotel Cancun, Cancun

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From224US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Retorno Del Rey 36, Cancun, Mexico, 77500
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Seaside King Room
Max:
2 persons
41 m² 
Bed options:
1 King-size bed
Bathtub
Balcony
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Seaside Suite
Max:
2 persons
82 m² 
Bed options:
1 King-size bed
Bathtub
Balcony
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Deluxe Seafront Double Room
Max:
2 persons
41 m² 
Bed options:
2 Double beds
Bathtub
Balcony
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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre
Cancun 10.9 km
Airports
Cancun (CUN) 18.1 km
Isla Mujeres (ISJ) 31.4 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Golf course
  • Yoga class
  • Sports trainer

Services

  • Paid shuttle service
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services
  • Children's buffet
  • Children's play area
  • Kids club

Facilities for people with disabilities

  • Toilet for disabled

Spa & Leisure

  • Heated swimming pool
  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Live entertainment
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Steam room
  • Jacuzzi
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Patio
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Separate tub and shower
  • Bathroom telephone

Media

  • CD player
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Location

Retorno Del Rey 36, Cancun, Mexico, 77500
Map view
Retorno Del Rey 36, Cancun, Mexico, 77500
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
500 m
Night club
H Roof
430 m
Restaurants
The Club Grill
10 m
Retorno del Rey #36
Fantino
10 m
Calle Retorno Del Rey # 36 The Ritz-Carlton
Lobby Lounge at Ritz Carlton Cancun
10 m
The Ritz-Carlton
Puerto Madero
360 m
Blvd. Kukulcan Km 14.1 Hotel Zone
El Cafe Mexicano
30 m
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Harry's
430 m
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Casitas
30 m
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
330 m
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
340 m
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
340 m
Boulevard Kukulcan Km 14.5 Lote 38

Reviews and Ratings

Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
modern rooms
spacious accommodations
overpriced dining
location mismanagement
7.6/10
Very good
Rooms
8.5
Location
6.8
Service
8.8
Dining
7.0
Guest reviews
7.6/10
based on 6 reviews
4.5/5 based on 3890 reviews
9.0
9.0/10 based on 290 reviews
#44 of 272 hotels in Cancun based on Tripadvisor
Louis
United States, January  2024
7.0/10

I had a wonderful stay at the hotel with its traditional Ritz Carlton style rooms offering a marvelous view of the turquoise water. The spacious and modern room was fantastic, providing a great experience overall. However, the location could have been handled better by Marriott Corporate and the dining experience was overpriced for an average meal.

Rooms
9.0
The rooms with a marvelous view of the turquoise water were traditional Ritz Carlton style, spacious, and very modern.
Service
8.0
The service, from the check-in process to the concierge, was excellent although there seemed to be a slight confusion regarding our villa number.
Location
6.0
The location could have been better managed by Marriott Corporate, causing some inconvenience. However, the central proximity to Cancun's main attractions, like the Isla Village Shopping Mall, was a plus.
Dining
5.0
The dining experience was a bit disappointing with the high price for an average meal, particularly at the pool restaurant.
Facilities
modern rooms
overpriced dining
Peter
United Kingdom, October  2023
8.4/10

The Ritz Carlton in Cancun is a gem with its traditional Ritz Carlton style rooms that are always immaculate and exceed our expectations. The service is top-notch, with staff going above and beyond to ensure a perfect stay. However, the outdated location might not be appealing to everyone, although its central position near Cancun's main attractions is convenient. The dining experiences are exceptional, making it a must-visit for everyone. The facilities are modern and offer everything you need for a luxurious stay.

Rooms
9.0
The rooms are traditional Ritz Carlton style, immaculate, and always exceed our expectations.
Service
9.0
The staff is attentive, helpful, and the friendliest out of all the resorts.
Location
7.0
The hotel is central to many of Cancun's main attractions, including the enormous Isla Village Shopping Mall.
Dining
8.0
Dining has to be in everyone's list, delivered to your villa or beach chair, especially the sweet products.
Facilities
9.0
The modern facilities offer everything you need for a luxurious stay.
Chris
United States, September  2023
8.2/10

Staying at the Ritz Carlton in Cancun was an absolute delight. The rooms were incredibly spacious with ample storage, although there was a slight odor concern. The service was top-notch, with friendly staff always going the extra mile. The location was convenient, but a bit noisy at times. Dining at El Cafe Mexicano was a highlight, offering delicious dishes for a great start to the day.

Rooms
8.0
The rooms had the best amount of storage I've ever seen in a hotel, but there was a daily odor issue that needed to be addressed. The service was impeccable with twice-daily housekeeping.
Service
9.0
The service at the Ritz Carlton was exceptional. The staff were among some of the friendliest people I've encountered, always ready to assist with a genuine smile and helpful attitude.
Location
7.0
Despite being a bit noisy like many places in Cancun, the location of the hotel was convenient and offered poolside relaxation. Just be cautious of extra charges upon check-in.
Dining
9.0
Dining at El Cafe Mexicano was a true delight. The food quality, service, and variety of options made each meal enjoyable. The savory pies were a standout treat.
Facilities
8.0
The hotel facilities were well-maintained, providing everything needed for a comfortable stay.
Don
United States, August  2023
7.4/10

Upon checking in, we had to wait until 3 pm for our room, which was very small and lacked privacy on the balcony. The rooms, decorated in typical Ritz-Carlton style, were immaculately clean and enjoyable, with a beautiful ocean-front view.

Rooms
8.0
The rooms were very clean and offered a beautiful ocean-front view.
Service
9.0
The service was impeccable and the staff helped us with all aspects of our trip, from reservations to planning. They were incredibly polite and attentive, even changing pool towels promptly.
Location
7.0
The location was decent, within walking distance of several excellent restaurants. Though there were some cleanliness issues outside, it was relatively convenient.
Dining
6.0
The dining experience, with limited options and a pricey buffet, had a nice setting overlooking the Caribbean Sea.
Facilities
7.0
The facilities were satisfactory, offering fresh croissants and other amenities.
clean
limited privacy
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