The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
“The restaurants offered an very nice variety of delectable dishes, making every meal a good experience.” view full review
Excellent Service!
“The room service was amazing, with the housekeeping staff cleaning our room twice daily, ensuring everything was spotless and fresh.” view full review
Accommodating Facilities!
“The facilities catered to all guests efficiently, ensuring a comfortable stay for everyone.” view full review
Perfect Relaxation
“The pool and beach areas were beautifully maintained, offering a soothing atmosphere for relaxation and enjoyment.” view full review
General
No smoking on site
Free Wi-Fi in public areas
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Tennis court
Golf course
Yoga class
Sports trainer
Services
Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Babysitting/Child services
Children's buffet
Children's play area
Kids club
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Heated swimming pool
Outdoor swimming pool
Beach access
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Solarium
Sauna
Steam room
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Separate tub and shower
Bathroom telephone
Media
CD player
Show more
Location
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
Retorno Del Rey 36,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Mall
La Isla Shopping Village
2.1
km
Museum
Mayan Museum of Cancun
2.3
km
CancunMexico
Avenida Kukulkan
1.2
km
Museum
Museo Subacuatico de Arte
720 m
Mall
Luxury Avenue
1.1
km
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
1.1
km
Mall
Kukulcan Plaza
1.0
km
Beach
Playa Marlin
1.6
km
Shopping Area
Luxury Avenue Cancun
900 m
Aquarium
Interactive Aquarium
2.0
km
Museum
Cancun Wax Museum
2.0
km
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
2.1
km
Punta Nizuc - Cancun 1835
Scorpion's Temple ruins
2.1
km
BLVD Kukulkan KM 6.5
Extreme Games Cancun
1.0
km
Blvd. Kukulcan 13
Marlin Beach
1.2
km
Shopping Area
Fashion Harbour
1.8
km
Mall
La Madonna
1.9
km
Park
arte Garden
2.0
km
Blvd. Kukulcan Km 4 Hotel Zone
Museo de Arte Popular Mexicano
3.0
km
Museum
Parque Maya Cancun
2.4
km
Benito Juárez
Laguna Nichupte
2.7
km
Beach
Playa Delfines
3.8
km
Blvd. Kukulcan
Parque Ventura Cancun
3.0
km
Blvd Kukulcan Km 17 Zona Hotelera
El Rey Archaeological Zone
3.8
km
Blvd. Kukulcan
Iberostar Cancun Golf Course
3.5
km
Chetumal Km 36. 5
Water Park at The Grand
3.6
km
Night club
Coco Bongo
4.9
km
Blvd. Kukulcan Km 9
Cancun Convention Center
5.1
km
Nearby
Blvd. Kukulcan
Dolphinaris Cancun
500 m
Night club
H Roof
430 m
Restaurants
The Club Grill
10 m
Retorno del Rey #36
Fantino
10 m
Calle Retorno Del Rey # 36 The Ritz-Carlton
Lobby Lounge at Ritz Carlton Cancun
10 m
The Ritz-Carlton
Puerto Madero
360 m
Blvd. Kukulcan Km 14.1 Hotel Zone
El Cafe Mexicano
30 m
Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36
Harry's
430 m
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Casitas
30 m
Calle Retorno Del Rey # 36 Zona Hotelera
Nebbiolo Ristorante
330 m
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
340 m
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Secrets The Vine Cancun
340 m
Boulevard Kukulcan Km 14.5 Lote 38
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
modern rooms
spacious accommodations
overpriced dining
location mismanagement
7.6/10
Very good
Rooms
8.5
Location
6.8
Service
8.8
Dining
7.0
Guest reviews
7.6/10
based on 6 reviews
4.5/5
based on 3890 reviews
9.0
9.0/10 based on 290 reviews
#44 of 272 hotels in Cancun based on Tripadvisor
Louis
United States,
January
2024
7.0/10
I had a wonderful stay at the hotel with its traditional Ritz Carlton style rooms offering a marvelous view of the turquoise water. The spacious and modern room was fantastic, providing a great experience overall. However, the location could have been handled better by Marriott Corporate and the dining experience was overpriced for an average meal.
Rooms
9.0
The rooms with a marvelous view of the turquoise water were traditional Ritz Carlton style, spacious, and very modern.
Service
8.0
The service, from the check-in process to the concierge, was excellent although there seemed to be a slight confusion regarding our villa number.
Location
6.0
The location could have been better managed by Marriott Corporate, causing some inconvenience. However, the central proximity to Cancun's main attractions, like the Isla Village Shopping Mall, was a plus.
Dining
5.0
The dining experience was a bit disappointing with the high price for an average meal, particularly at the pool restaurant.
Facilities
modern rooms
overpriced dining
Peter
United Kingdom,
October
2023
8.4/10
The Ritz Carlton in Cancun is a gem with its traditional Ritz Carlton style rooms that are always immaculate and exceed our expectations. The service is top-notch, with staff going above and beyond to ensure a perfect stay. However, the outdated location might not be appealing to everyone, although its central position near Cancun's main attractions is convenient. The dining experiences are exceptional, making it a must-visit for everyone. The facilities are modern and offer everything you need for a luxurious stay.
Rooms
9.0
The rooms are traditional Ritz Carlton style, immaculate, and always exceed our expectations.
Service
9.0
The staff is attentive, helpful, and the friendliest out of all the resorts.
Location
7.0
The hotel is central to many of Cancun's main attractions, including the enormous Isla Village Shopping Mall.
Dining
8.0
Dining has to be in everyone's list, delivered to your villa or beach chair, especially the sweet products.
Facilities
9.0
The modern facilities offer everything you need for a luxurious stay.
Chris
United States,
September
2023
8.2/10
Staying at the Ritz Carlton in Cancun was an absolute delight. The rooms were incredibly spacious with ample storage, although there was a slight odor concern. The service was top-notch, with friendly staff always going the extra mile. The location was convenient, but a bit noisy at times. Dining at El Cafe Mexicano was a highlight, offering delicious dishes for a great start to the day.
Rooms
8.0
The rooms had the best amount of storage I've ever seen in a hotel, but there was a daily odor issue that needed to be addressed. The service was impeccable with twice-daily housekeeping.
Service
9.0
The service at the Ritz Carlton was exceptional. The staff were among some of the friendliest people I've encountered, always ready to assist with a genuine smile and helpful attitude.
Location
7.0
Despite being a bit noisy like many places in Cancun, the location of the hotel was convenient and offered poolside relaxation. Just be cautious of extra charges upon check-in.
Dining
9.0
Dining at El Cafe Mexicano was a true delight. The food quality, service, and variety of options made each meal enjoyable. The savory pies were a standout treat.
Facilities
8.0
The hotel facilities were well-maintained, providing everything needed for a comfortable stay.
Don
United States,
August
2023
7.4/10
Upon checking in, we had to wait until 3 pm for our room, which was very small and lacked privacy on the balcony. The rooms, decorated in typical Ritz-Carlton style, were immaculately clean and enjoyable, with a beautiful ocean-front view.
Rooms
8.0
The rooms were very clean and offered a beautiful ocean-front view.
Service
9.0
The service was impeccable and the staff helped us with all aspects of our trip, from reservations to planning. They were incredibly polite and attentive, even changing pool towels promptly.
Location
7.0
The location was decent, within walking distance of several excellent restaurants. Though there were some cleanliness issues outside, it was relatively convenient.
Dining
6.0
The dining experience, with limited options and a pricey buffet, had a nice setting overlooking the Caribbean Sea.
Facilities
7.0
The facilities were satisfactory, offering fresh croissants and other amenities.