Kempinski Hotel Cancun, Cancun ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Retorno Del Rey 36, Cancun, Mexico, 77500

Kempinski Hotel Cancun exemplifies five-star luxury with breathtaking ocean views and exceptional amenities. This Cancun hotel offers a renowned spa, multiple dining options, and children's activities in a serene beachfront setting. It belongs to a premium category of all-inclusive resorts within the vibrant hotel zone.

Rooms & Amenities

The rooms at Kempinski Hotel Cancun are elegantly appointed, offering stunning views of the Caribbean Sea and spacious layouts. Choices include the Deluxe Seaside Room and the lavish Club Seafront Room, both featuring luxurious amenities, marble bathrooms, and private balconies. Each room is also equipped with a minibar and a flat-screen TV.

Dining & Culinary Experiences

Dining options at the hotel include Fantino, a AAA Five-Diamond restaurant serving Mediterranean cuisine, and The Club Grill, known for its elegant ambiance and live piano music. Casual dining is available at El Café Mexicano, which features local dishes, and The Caribe Bar & Grill offers light snacks by the sea. The Endless Flavours All-Inclusive package provides three gourmet meals a day and premium beverages.

Leisure & Services

Kempinski Hotel Cancun features an expansive Kayantá Spa, offering treatments inspired by ancient Mayan traditions and a state-of-the-art gym for fitness enthusiasts. The hotel also provides various activities for families, including a Kids' Club. For events, the Yucatán Event Hall presents a spacious venue for conferences and celebrations.

Location & Nearby Attractions

The hotel's ideal location places it within proximity to several cultural landmarks, including the Museo Subacuático de Arte, Kukulcan Plaza, and La Isla Shopping Village. Transportation options are available, including taxis and local buses. Kempinski Hotel Cancun ensures an accessible environment for both leisure and business travelers.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Seaside King Room

Max:

2 persons

41 m²

Bed options:

1 King-size bed

Bathtub

Balcony

room details

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Seaside Suite

Max:

2 persons

82 m²

Bed options:

1 King-size bed

Bathtub

Balcony

room details

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Deluxe Seafront Double Room

Max:

2 persons

41 m²

Bed options:

2 Double beds

Bathtub

Balcony

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Cancun 10.9 km

Airports

Cancun (CUN) 18.1 km

Isla Mujeres (ISJ) 31.4 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining!

“The restaurants offered an very nice variety of delectable dishes, making every meal a good experience.” view full review

Excellent Service!

“The room service was amazing, with the housekeeping staff cleaning our room twice daily, ensuring everything was spotless and fresh.” view full review

Accommodating Facilities!

“The facilities catered to all guests efficiently, ensuring a comfortable stay for everyone.” view full review

Perfect Relaxation

“The pool and beach areas were beautifully maintained, offering a soothing atmosphere for relaxation and enjoyment.” view full review

General

No smoking on site
Free Wi-Fi in public areas
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Golf course
Yoga class
Sports trainer

Services

Paid shuttle service
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's buffet
Children's play area
Kids club

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Solarium
Sauna
Steam room
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Separate tub and shower
Bathroom telephone

Media

CD player

Location

Retorno Del Rey 36, Cancun, Mexico, 77500

Map view

Retorno Del Rey 36, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

2.1 km

Museum

Mayan Museum of Cancun

2.3 km

CancunMexico

Avenida Kukulkan

1.2 km

Museum

Museo Subacuatico de Arte

720 m

Mall

Luxury Avenue

1.1 km

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

1.1 km

Mall

Kukulcan Plaza

1.0 km

Beach

Playa Marlin

1.6 km

Shopping Area

Luxury Avenue Cancun

900 m

Aquarium

Interactive Aquarium

2.0 km

Museum

Cancun Wax Museum

2.0 km

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

2.1 km

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

2.1 km

BLVD Kukulkan KM 6.5

Extreme Games Cancun

1.0 km

Blvd. Kukulcan 13

Marlin Beach

1.2 km

Shopping Area

Fashion Harbour

1.8 km

Mall

La Madonna

1.9 km

Park

arte Garden

2.0 km

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

3.0 km

Museum

Parque Maya Cancun

2.4 km

Benito Juárez

Laguna Nichupte

2.7 km

Beach

Playa Delfines

3.8 km

Blvd. Kukulcan

Parque Ventura Cancun

3.0 km

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

3.8 km

Blvd. Kukulcan

Iberostar Cancun Golf Course

3.5 km

Chetumal Km 36. 5

Water Park at The Grand

3.6 km

Night club

Coco Bongo

4.9 km

Blvd. Kukulcan Km 9

Cancun Convention Center

5.1 km

Nearby

Blvd. Kukulcan

Dolphinaris Cancun

500 m

Night club

H Roof

430 m

Restaurants

The Club Grill

10 m

Retorno del Rey #36

Fantino

10 m

Calle Retorno Del Rey # 36 The Ritz-Carlton

Lobby Lounge at Ritz Carlton Cancun

10 m

The Ritz-Carlton

Puerto Madero

360 m

Blvd. Kukulcan Km 14.1 Hotel Zone

El Cafe Mexicano

30 m

Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36

Harry's

430 m

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Casitas

30 m

Calle Retorno Del Rey # 36 Zona Hotelera

Nebbiolo Ristorante

330 m

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

340 m

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

Secrets The Vine Cancun

340 m

Boulevard Kukulcan Km 14.5 Lote 38

Reviews and Ratings

Feedback from previous guests about their experience.

76%

liked the hotel and would stay again

modern rooms

spacious accommodations

overpriced dining

location mismanagement

7.6/10

Very good

Rooms

8.5

Location

6.8

Service

8.8

Dining

7.0

4.5/5 based on 3890 reviews

#44 of 272 hotels in Cancun based on Tripadvisor

Louis

United States, January 2024

7.0/10

I had a wonderful stay at the hotel with its traditional Ritz Carlton style rooms offering a marvelous view of the turquoise water. The spacious and modern room was fantastic, providing a great experience overall. However, the location could have been handled better by Marriott Corporate and the dining experience was overpriced for an average meal.

Rooms

9.0

The rooms with a marvelous view of the turquoise water were traditional Ritz Carlton style, spacious, and very modern.

Service

8.0

The service, from the check-in process to the concierge, was excellent although there seemed to be a slight confusion regarding our villa number.

Location

6.0

The location could have been better managed by Marriott Corporate, causing some inconvenience. However, the central proximity to Cancun's main attractions, like the Isla Village Shopping Mall, was a plus.

Dining

5.0

The dining experience was a bit disappointing with the high price for an average meal, particularly at the pool restaurant.

Facilities

modern rooms

overpriced dining

Peter

United Kingdom, October 2023

8.4/10

The Ritz Carlton in Cancun is a gem with its traditional Ritz Carlton style rooms that are always immaculate and exceed our expectations. The service is top-notch, with staff going above and beyond to ensure a perfect stay. However, the outdated location might not be appealing to everyone, although its central position near Cancun's main attractions is convenient. The dining experiences are exceptional, making it a must-visit for everyone. The facilities are modern and offer everything you need for a luxurious stay.

Rooms

9.0

The rooms are traditional Ritz Carlton style, immaculate, and always exceed our expectations.

Service

9.0

The staff is attentive, helpful, and the friendliest out of all the resorts.

Location

7.0

The hotel is central to many of Cancun's main attractions, including the enormous Isla Village Shopping Mall.

Dining

8.0

Dining has to be in everyone's list, delivered to your villa or beach chair, especially the sweet products.

Facilities

9.0

The modern facilities offer everything you need for a luxurious stay.

Chris

United States, September 2023

8.2/10

Staying at the Ritz Carlton in Cancun was an absolute delight. The rooms were incredibly spacious with ample storage, although there was a slight odor concern. The service was top-notch, with friendly staff always going the extra mile. The location was convenient, but a bit noisy at times. Dining at El Cafe Mexicano was a highlight, offering delicious dishes for a great start to the day.

Rooms

8.0

The rooms had the best amount of storage I've ever seen in a hotel, but there was a daily odor issue that needed to be addressed. The service was impeccable with twice-daily housekeeping.

Service

9.0

The service at the Ritz Carlton was exceptional. The staff were among some of the friendliest people I've encountered, always ready to assist with a genuine smile and helpful attitude.

Location

7.0

Despite being a bit noisy like many places in Cancun, the location of the hotel was convenient and offered poolside relaxation. Just be cautious of extra charges upon check-in.

Dining

9.0

Dining at El Cafe Mexicano was a true delight. The food quality, service, and variety of options made each meal enjoyable. The savory pies were a standout treat.

Facilities

8.0

The hotel facilities were well-maintained, providing everything needed for a comfortable stay.

Don

United States, August 2023

7.4/10

Upon checking in, we had to wait until 3 pm for our room, which was very small and lacked privacy on the balcony. The rooms, decorated in typical Ritz-Carlton style, were immaculately clean and enjoyable, with a beautiful ocean-front view.

Rooms

8.0

The rooms were very clean and offered a beautiful ocean-front view.

Service

9.0

The service was impeccable and the staff helped us with all aspects of our trip, from reservations to planning. They were incredibly polite and attentive, even changing pool towels promptly.

Location

7.0

The location was decent, within walking distance of several excellent restaurants. Though there were some cleanliness issues outside, it was relatively convenient.

Dining

6.0

The dining experience, with limited options and a pricey buffet, had a nice setting overlooking the Caribbean Sea.

Facilities

7.0

The facilities were satisfactory, offering fresh croissants and other amenities.

clean

limited privacy